Complaints Procedure
Arnold House strives at all times to provide the best possible service to pupils and parents. It is hoped that most complaints can be dealt with informally. If the service provided by the School falls short of your expectations, in the first instance, speak to the member of staff most closely concerned, if that is appropriate. Members of the Management Team may also be able to help put matters right. In some circumstances, a telephone call to the Headmaster may be all that is required.
More serious complaints should be addressed in person or in writing to the Headmaster who will do his best to respond, either in a letter or at a meeting. If a parent were not satisfied with the Headmaster's response, it may be necessary for the Chairman of Governors to be informed and the school to convene a complaints panel to deal with the issue raised. If required, a copy of the complaints procedure is available, on request, from the School office.